Refund Policy

1. 30-day money-back guarantee

Your plan is backed by a 30-day money-back guarantee. If you follow your personalized plan as directed and do not feel any positive changes within 30 days of your purchase, you may request a full refund of that purchase — no hard feelings and no questions about your reasons.

2. How to request a refund

To request a refund, email us at support@lumahealth.me from the address associated with your account, within the eligible period. Please include:

• The email address used for your Luma account.
• The approximate date of purchase.
• Optionally, any feedback that could help us improve.

3. Eligibility

The money-back guarantee applies to your initial subscription purchase within the 30-day window. Renewal charges after the initial period are handled under our Subscription Terms — to avoid a renewal charge, cancel before your renewal date.

4. Processing

Approved refunds are issued to your original payment method. Depending on your bank or payment provider, it may take several business days for the refund to appear on your statement.

5. Contact

If you have any questions about refunds, contact us at support@lumahealth.me and we will be happy to help.